Steps to getting more 5-star Google reviews; View a basic workflow automation you can use or edit to request Google reviews from your customers
Steps to getting more 5-star Google reviews; View a basic workflow automation you can use or edit to request Google reviews from your customers
Email your customer list to your New Workflow Solutions (NWS) team. It should include the First Name, Last Name, Phone number and Email. Additional fields you send will be included in the Contacts table.
Review the process to be used to ask your customers for a review. (see the samples below)
Determine if you’ll be sending texts or emails or both.
Will you include a drawing for a prize or some other incentive when asking for a review?
Review the automation you want before and after a review is given.
Below is a sample workflow for requesting reviews from your customers.
NOTE: The values found inside the brackets “{{ }}” are pre-set values using custom fields found in the Settings > Custom Values
SMS1 message:
Hey this is {{custom_values.user_first_name}} with {{custom_values.location_name}}. We're doing a customer appreciation giveaway - {{custom_values.custom_contest_prize}}.
Prize: {{ custom_values.custom_contest_prize }}
It only takes 10 seconds to leave a review on Google and be entered to win! {{ custom_values.review_request_link }}
It would mean the world to us!🙂
Email1 message:
Hey {{contact.first_name}}!
We're doing a customer appreciation giveaway - {{ custom_values.custom_contest_prize }}.
It only takes 10 seconds to leave a review on Google and be entered to win!
Just leave your review here to be entered.
Thank you!
{{custom_values.user_first_name}}
{{custom_values.company_name}}
Wait 1 Day
The workflow will wait for 1 day while watching for a response. If no response is received, the workflow will continue.
SMS 2 message:
Just a reminder we're doing our customer appreciation giveaway - {{custom_values.custom_contest_prize}}. It only takes 10 seconds to leave a review on Google and be entered to win!
{{ custom_values.review_request_link }}
Email 2 message:
Just a reminder we're doing our customer appreciation giveaway - {{custom_values.custom_contest_prize}}.
It only takes 10 seconds to leave a review on Google and be entered to win!
Thank you!
{{location_owner.first_name}} {{location_owner.last_name}}
{{custom_values.company_name}}
End of workflow
If the customer clicks the link ({{ custom_values.review_request_link }}), they are taken to a page like this:
If they click on ‘5 stars’ they are taken to the Google site where they can complete the review. The new 5-star Google review is immediately added to your Google reviews list. (Yea!)
If they click on ‘4 stars’ or less, then get this page:
They can then enter their comments and click Next, which will email their responses to you. The lower score will not be counted in your Google reviews.
